CallEquip
EMERGENCY RESPONSE

INSTANTEMERGENCY ROUTING.

Burst pipe at midnight. Power outage on Sunday. Heating failure in January. CallEquip identifies emergencies and dispatches your on-call team — instantly.

THE PROBLEM

Why This Matters

When customers call with emergencies, every minute matters. Voicemail, hold times, and callback delays cost you high-value jobs — and damage your reputation.

1

Voicemail doesn't distinguish emergencies from routine calls. A burst pipe gets the same treatment as a rate inquiry.

2

After-hours emergencies generate the highest-value jobs. Missing them means losing thousands.

3

Human answering services may not recognize industry-specific emergencies quickly enough.

4

Without smart routing, your on-call team gets woken up for non-urgent calls.

HOW IT WORKS

HERE'S WHAT HAPPENS
WHEN A CALL COMES IN.

STEP 01

Emergency Call Received

A customer calls about an urgent situation. CallEquip answers instantly — no hold time, no voicemail.

STEP 02

AI Identifies Emergency

Using keyword detection and context analysis, CallEquip determines if the call is a true emergency (flooding, gas leak, power outage, etc.).

STEP 03

Instant Dispatch

Emergency calls are immediately routed to your on-call team via phone call and SMS. The caller is informed that help is being dispatched.

STEP 04

Non-Emergencies Handled Separately

Routine calls are captured and queued for business hours follow-up — your on-call team only hears about true emergencies.

BENEFITS

The CallEquip Advantage

True Emergency Detection

AI-powered triage distinguishes burst pipes from dripping faucets — only real emergencies reach your on-call team.

Instant Dispatch

Emergency calls trigger immediate phone + SMS alerts to your designated responder. No delays.

Protect On-Call Sleep

Non-urgent calls are handled gracefully without waking your team. On-call gets rest; emergencies get response.

Higher Revenue Capture

Emergency jobs are the highest-value calls. Answering them first means capturing premium-rate work.

FAQ

Common Questions

RELATED

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INDUSTRY

HVAC

Your techs are on the roof. CallEquip qualifies leads, schedules appointments, and routes emergencies — so no call goes unanswered.

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INDUSTRY

Plumbing

Your plumbers are under the sink. CallEquip triages emergencies, schedules service, and qualifies leads — 24/7, no voicemail.

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INDUSTRY

Electrical

Your electricians are in the panel. CallEquip answers calls, triages emergencies, and qualifies leads — so no opportunity goes dark.

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INDUSTRY

Property Management

Tenant maintenance requests, leasing inquiries, and emergency calls — CallEquip handles them all so your team can focus on managing properties.

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SOLUTION

After-Hours Call Handling

Nights, weekends, and holidays — CallEquip answers every call, qualifies every lead, and routes every emergency. Zero voicemails, zero missed revenue.

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SOLUTION

Dispatch Automation

Stop routing every call through one dispatcher. CallEquip captures job details, identifies the right team, and coordinates scheduling — automatically.

Learn More

READY FOR
EMERGENCY ROUTING?

See how CallEquip's emergency routing solution works for your business. Get started in days.

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