1. Introduction
Welcome to CallEquip ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice agent services, website, and related applications.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.
2. Information We Collect
Personal Information
We collect personal information that you provide to us when you register for an account, subscribe to our services, or contact us. This includes:
- Name and contact information (email address, phone number)
- Business information (company name, business address)
- Billing information (payment card details, billing address)
- Account credentials (username, password)
Call Data
When you use our voice agent services, we collect and process:
- Call recordings and transcripts
- Caller information (phone numbers, names if provided)
- Call metadata (duration, timestamp, status)
- Voice agent interactions and responses
Automatically Collected Information
When you access our services, we automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
SMS/Mobile Messaging
When you opt in to receive SMS notifications from CallEquip, we collect your mobile phone number and consent preferences. We use this information solely to send you text messages regarding callback requests, rental updates, and account notifications.
We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors providing support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us at support@callequip.com.
3. How We Use Your Information
We use the collected information for various purposes including:
- Providing and maintaining our voice agent services
- Processing your transactions and managing your account
- Customizing and improving our services based on your preferences
- Training and improving our AI models (using anonymized data)
- Sending you service updates, marketing communications (with consent)
- Detecting and preventing fraud or unauthorized access
- Complying with legal obligations and resolving disputes
4. Information Sharing and Disclosure
We may share your information in the following situations:
Service Providers
We share information with third-party vendors who perform services on our behalf, including:
- Google for voice processing and AI services
- Stripe for payment processing
- Cloud hosting providers for data storage
- Analytics services for usage insights
Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders or government agencies).
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication mechanisms
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records for analysis and/or audit purposes
Call recordings and transcripts are retained for 90 days by default, unless you request longer retention or deletion.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request your data in a portable format
- Opt-out: Opt-out of marketing communications
- Restriction: Request restriction of processing
To exercise these rights, please contact us at support@callequip.com.
8. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, disclose, and sell
- Right to delete personal information (with some exceptions)
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information.
11. Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions or concerns about this privacy policy or our privacy practices, please contact us at:
CallEquip Privacy Team Email: support@callequip.com Phone: +1 720 903 4941 Address: 1580 N. Logan St., Ste 660, Denver, CO 80203
Questions? Contact support@callequip.com