Do I need to change my phone number or phone system?

No. You keep your existing phone number and phone system exactly as-is. CallEquip works through conditional call forwarding—your carrier automatically sends calls to us only when you're busy, closed, or don't answer. Your customers never know the difference.

What happens if the AI can't answer a question?

CallEquip handles uncertainty gracefully. It captures the caller's info and their specific question, then texts you immediately so you can call back with the answer. No awkward moments, no lost leads. The AI is upfront about what it doesn't know.

How does the AI know my rates and equipment?

During onboarding, you provide your equipment list and rate card. You can upload a price sheet, CSV, or connect your rental management software (Point of Rental, InTempo). The AI learns your catalog and answers pricing and availability questions accurately.

Can the AI transfer calls to my cell phone?

Yes. When a caller is ready to book, frustrated and needs a human, or has a question the AI can't answer, it instantly transfers the call to your designated number. You take the win—the AI handled the screening.

How long does setup take?

Our team handles everything—phone forwarding configuration, equipment catalog setup, workflow customization, and testing. Most customers are live and taking qualified calls within a few days of starting onboarding. We don't go live until you're confident in the system.

OPERATIONAL WORKFLOW

YOUR PHONES STAY THE SAME.WE CATCH WHAT YOU MISS.

CallEquip is a safety net, not a replacement. Keep your existing phone setup exactly as-is. We only step in when you can't answer.

THE BIG PICTURE

Nothing Changes for You.
Everything Changes for Your Callers.

Your phone rings the same way it always has. You answer when you can. But when you can't—because you're on another line, out on a delivery, or it's after hours—CallEquip picks up instead of voicemail.

Your callers get instant, knowledgeable answers about your equipment and rates—instead of a voicemail box that 69% of them will hang up on.

STEP BY STEP

HERE'S EXACTLY WHAT HAPPENS
WHEN YOU MISS A CALL.

STEP 01

You Miss a Call

A customer calls while you're on another line, out on a delivery, or after hours. Your carrier's conditional forwarding kicks in and routes the call to your AI agent. No extra phones, no disruption to your workflow.

STEP 02

AI Answers Instantly

Your AI agent picks up within one ring. It greets the caller by your company name, answers pricing questions using your actual rate card, checks equipment availability, and captures project details—rental duration, delivery address, job site requirements.

STEP 03

Smart Qualification

Not every call is a deal. The AI distinguishes between serious buyers ready to book and tire-kickers who are price-shopping five companies. It gathers budget, timeline, and project scope to determine lead quality before involving you.

STEP 04

The Handoff

When a caller is ready to book, needs a human for a complex question, or the situation is urgent, the AI transfers the call to your cell instantly. You pick up a warm lead with full context—not a cold callback.

STEP 05

You Get the Summary

Every call generates an instant notification via SMS and email. You get the caller's name, phone number, what they need, equipment details, timeline, and the AI's qualification assessment. Follow up on your terms.

FULL SPECTRUM COVERAGE

What Your AI Agent Handles

Trained on thousands of equipment rental conversations to handle the calls that matter most.

Pricing Inquiries

Quotes accurate rates from your price sheet for any equipment in your catalog.

Availability Checks

Confirms whether equipment is in stock and available for the requested dates.

After-Hours Calls

Answers every call 24/7—evenings, weekends, holidays. No more voicemail.

Emergency Routing

Urgent situations get escalated immediately to your emergency contact.

Contract Extensions

Handles rental extension requests on the spot so you don't lose the revenue.

Lead Qualification

Separates serious buyers from tire-kickers so you only get high-value callbacks.

GETTING STARTED

Setup Is on Us

Our team handles the entire onboarding process. You don't need to be technical—just bring your rate card and equipment list.

Phone Forwarding Setup

We configure conditional forwarding on your existing phone line. Calls forward to CallEquip only when you're busy, after hours, or don't answer. Takes one phone call to your carrier.

Equipment Catalog Upload

Upload your rate card and equipment list. CSV, PDF, or direct integration with Point of Rental and InTempo. Your AI agent learns your entire catalog.

Workflow Customization

We configure how your agent handles different call types: pricing inquiries, availability checks, after-hours policies, escalation rules, and transfer preferences.

Go Live

After testing and your sign-off, we flip the switch. Your AI agent starts handling missed calls immediately. You get real-time notifications for every qualified lead.

INTEGRATIONS

Works With Your Existing Systems

CallEquip connects to the rental management platforms you already use, keeping equipment data and availability in sync.

Point of Rental

Real-time inventory sync and rate card integration.

InTempo

Equipment availability and pricing pulled directly from your system.

Custom Systems

CSV upload, API integration, or manual configuration for any setup.

CRITICAL METRICS

The Cost of Missed Calls

of callers won't leave a voicemail

of callers won't call back if unanswered

$0+

average value of an equipment rental lead

FAQ

Common Questions

READY TO STOP
LOSING LEADS TO VOICEMAIL?

See how CallEquip works for your business. Keep your existing phones, add an AI safety net, and never miss another opportunity.

GET STARTED NOW REQUEST DEMO

White-glove onboarding

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